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When Patients Leave The Medical Practice
No matter how well your medical practice does, some patient/parents are going to get mad at you. In fact, they might get so upset, they may leave the practice. I’m not talking about the ones that leave...
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Sharing The Practice Management Love: Patient Recalls
The inter-tubes provide many resources on how you ought to run your business, how to get a better job, how to increase sales, how to have your resume read or how to get your next promotion. But you...
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How to Deliver Exceptional Service In a Medical Office
I wrote a piece for FiercePracticeManagement last week that I wanted to share with you all. The piece talks about an experience I had while I was on vacation. I was trying to reschedule an appointment...
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Deceptively Easy Way to Improve Your Practice, Guaranteed
On a piece of paper, write down this question: It doesn’t have to be written exactly like I wrote it. Any variation will do. Then, make copies. Several of them. For the next few days or even weeks,...
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10 Question You Must Ask If You Want Your Project To Succeed
When you observe large organizations, the kind that have MBAs, experienced managers and directors, a savvy CEO and a lot of resources, you would assume they succeed at every single project they do....
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You Need To Read This If Your Practice Is In Illinois
A few weeks ago, I went to a luncheon at our local hospital to learn about the IL Managed Care rollout. I left the luncheon with one thought, this is going to be messy. Perhaps worst of all, the...
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Pediatric Practice Management Seminar You Don’t Want To Miss
The content in many practice management seminars or conferences are either too generic (the one size fits all medical specialty approach) or too specific (subspecialty focused) in my view. As a result,...
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